1. Overview
MBP provides media monitoring, broadcast consultancy, audience analytics, creator reporting, executive reporting, and related advisory services. Refund eligibility depends on project stage, recurring service cycle, delivery status, and approved scope.
2. Project-Based Work
Project fees may become non-refundable once MBP has started research, monitoring setup, consultancy preparation, report writing, analysis, or delivery preparation.
3. Recurring Reporting Engagements
Cancellation requests for recurring reporting engagements generally apply to future billing periods. Payments for active monitoring periods, completed reports, delivered summaries, consultancy time, or work already started are generally non-refundable.
4. Billing Errors
If a duplicate payment or billing error occurs, clients should contact MBP with invoice number, payment date, and supporting information.
5. Report-Based Service Nature
Many MBP services involve research, review, analysis, written preparation, and professional time. Once work has begun, the value of the service may already have been created even if the final report has not yet been delivered. This is why refund decisions are based on delivery stage and work completed.
6. Cancellation Communication
Clients should submit cancellation requests through official company communication channels. Written requests help ensure accurate handling of reporting schedules, project records, and future billing arrangements.
Contact Information
For questions about this policy, contact MBP TV Services LLC FZE at admin@mbptvservices.online or +971 52 968 5530.